Terms of Service
For our customers, the sections below set out the rules for using and ordering from this store. For help with this page, contact Support@sennheiserq.shop.
Our approach to payment
For customers using this website, this section explains payment. Questions about these Terms may be sent to Support@sennheiserq.shop, (709) 562-2185, or 118 Trans Canada Bay Rd, Port Severn, Ontario, L0K 1S0, Canada. Questions about this section may be sent to Support@sennheiserq.shop.
How we handle questions about these terms
The following questions about these terms guidance applies to purchases from our store. Store-Specific Service Terms Questions about this section may be sent to Support@sennheiserq.shop.
What customers should know about using the store
We publish this using the store guidance for customers using this website. Standard delivery within the United States is free. Most orders are processed in 1-2 business days and estimated carrier transit is 4-6 business days after dispatch. These timeframes are estimates, not guarantees. Questions about this section may be sent to Support@sennheiserq.shop.
What customers should know about returns and refunds
For customers using this website, this section explains returns and refunds. Prices are displayed in Canadian dollars unless the store clearly states otherwise. Applicable taxes, delivery charges, and mandatory fees are disclosed before payment. Payments are processed by authorized payment providers; we do not store complete payment-card details. Questions about this section may be sent to Support@sennheiserq.shop.
Details about orders and delivery
This orders and delivery section covers orders and visits through this website. A customer may ask for a no-reason return or exchange within 30 days after delivery. Our store pays approved return shipping and provides a prepaid label or equivalent arrangement. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to Support@sennheiserq.shop.
Information covering orders and delivery
We publish this orders and delivery guidance for customers using this website. An order is an offer to purchase. We may accept, decline, or cancel an order for legitimate reasons such as unavailable inventory, suspected fraud, pricing error, delivery restrictions, or payment failure. If payment has already been captured for a cancelled order, the amount will be refunded to the original payment method. Questions about this section may be sent to Support@sennheiserq.shop.
Details about payment
We publish this payment guidance for customers using this website. Shipping, returns, and refunds are governed by the Shipping Policy and Refund Policy. These terms do not exclude rights that cannot legally be waived. They are governed by the laws of Canada and the applicable province or territory connected with the merchant address shown below, without preventing a customer from relying on mandatory protections in their own province or territory. Questions may be sent to Support@our storeq.shop. Questions about this section may be sent to Support@sennheiserq.shop.
Information covering using the store
The following using the store guidance applies to purchases from our store. These terms apply to use of this online store and to orders placed through it. By using the store, a customer agrees to provide accurate information, use the services lawfully, and comply with these terms. Product availability, descriptions, and prices may be corrected before an order is accepted. Questions about this section may be sent to Support@sennheiserq.shop.
Store guidance on returns and refunds
For customers using this website, this section explains returns and refunds. Payment is processed through the methods displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. The Refund, Shipping, Payment, Privacy, Contact, About, and FAQ pages form part of these Terms. Questions about this section may be sent to Support@sennheiserq.shop.
Contact Information
Email: Support@sennheiserq.shop
Phone: (709) 562-2185
Physical address: 118 Trans Canada Bay Rd, Port Severn, Ontario, L0K 1S0, Canada